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How to find a part for my
train/car/accessory? 2-
Send your order by one of these methods: a-
Online Ordering. Submit your order to us
by following the checking out procedures.
Detailed instructions are on each page. Pay with Paypal. Please don’t send credit card info by
email for your protection.. b-
Our Fax is on 24/7.
If you use the online ordering and select the print option you can fax
it in. Also you can send in new credit
card info this way. c-
Mail order with check, cash, money order,
credit card info. You can use the online ordering print option to make
this method easier. d-
We will take Phone Orders over $25.00 only.
Orders under $25.00 cannot be called in. Send those orders by snail mail with
check, money order or credit card info. We sell all our parts by part numbers.
Please be prepared for lots of questions if you do not have parts numbers when
you call your order in. It’s
sometimes a complex process to determine the proper parts application when you
can see the train, let alone when you can’t.
Determining part numbers over the phone is very difficult. How do I compute shipping charges on my
order? Can I use a credit card for my parts
order?
First you must know your item's Manufactures' number, then proceed to your
manufacturer's search page by means of the left menu bar and choose one of the
three search methods on the page (the default search is by part number) .
How do I download your parts list?
To download Olsen's Parts List (.PDF format), click this DOWNLOAD OLSEN'S PARTS LIST HERE. It
is a 1 meg file so it will take a while if you have a slower connection to the
Internet. When it finishes downloading, it will be brought up in your web
browser window. If you don't have the Adobe Acrobat Reader, follow this LINK to the Adobe website to download it for free.
How do I place an order?
1- Search out and add your
parts to your shopping cart.
Shipping/Handling/Materials on all orders is $8.00, no exceptions.
Phoned, faxed or mailed-in parts orders can be paid with AE, MC, Visa &
Discover. Online orders can be paid for with Paypal.
Where do I send payment for my parts order?
For parts orders, please send payments to:
Olsen's Toy Train Parts
1386 Bonnieview Ave.
Lakewood, OH 44107
For E-bay orders & Sal’s Specials send payments to:
Sal Olsen
1386 Bonnieview Ave.
Lakewood, OH 44107
Can I fax an order?
Sure. Our fax number is 1-(216)-226-0155
What are the directions to your shop?
Follow this: LINK
TO MAPQUEST. It already has the address put in. You can zoom in or out using
the buttons on the right side of the map.
What are the shop hours?
12 noon - 5:00 p.m. Monday-Friday, Saturday by appointment.
Do you repair/restore trains?
We have the parts and a very good repairman (Ed). Call 1-(216)-226-0444 or email
sal@olsenstoytrainparts.com for instructions and scheduling.
Do you have original parts?
We have many original parts not on our list that we use only for repairs. Some
of these we can sell if you send us a note saying what you are looking for.
Check out Sal’s Specials page for unusual parts.
What do I do if I can't find the parts I need in your list/database?
Send me an email at sal@olsenstoytrainparts.com or a snail mail note at:
Sal Olsen
1386 Bonnieview Ave.
Lakewood, OH 44107
and if I can find the item/s, I will get in touch.
Do you buy Trains or Parts?
Sure please call 1-(216)-226-0444 or send us your list by fax 1-(216)-226-0155
or snail mail to:
Sal Olsen
1386 Bonnie view Ave.
Lakewood, OH 44107
Who do I call if I have a question?
E-bay questions are to be directed towards Sal at phone number: 1-(216)-226-0444
Parts order questions go to Sharon at phone number: 1-(216)-226-0444